EDF Energy Customers Limited
EDF Energy Customers Limited provides a range of services for business customers via their phone line, including account management, moving premises, billing and payments, and handling complaints. Common reasons for calling include updating account information, notifying of business moves, resolving billing issues, and registering complaints. The phone service is available Monday to Friday from 08:00 to 18:00 and Saturday from 09:00 to 13:00. Wait times can be long during peak hours and billing periods, so calling early in the day is recommended. Email responses are typically within 48 hours, but urgent issues are best handled by phone.
Updated 15 Dec 2025
Expected outcomes
- Manage account details
- Update supply address
- Resolve billing issues
- Register complaints
- Notify business moves
Call preparation
Assemble everything before you dial. These requirements are verified by our call analysts and updated as organizations change their scripts.
- Account number
- Business details
- Contact information
- Final meter reading
- New address details
- Billing details
Known issues
Customers frequently experience long wait times, especially during peak hours and billing periods. To minimize delays, try calling early in the day or use email for non-urgent queries. Occasionally, resolving complex billing issues can be challenging. In such cases, it is advisable to escalate the matter to a supervisor or request written confirmation of any actions taken. Ensuring you have all necessary information, such as your account number and recent billing details, ready before calling can help expedite the process.
