EDF Energy Customers Limited
EDF Energy Customers Limited provides a range of customer service options through their dedicated phone line. Common reasons for calling include assistance with billing, payments, meter readings, moving home, and account updates. Business customers can also receive support for sales, payments, and invoice inquiries. Emergency support for gas and electricity issues is available 24/7 via specific emergency numbers. Typical wait times can be long, especially during peak hours or after billing cycles. It's advisable to call early in the morning for faster service. The customer service line operates Monday to Thursday from 08:00 to 18:00, Friday from 08:00 to 18:00, and Saturday from 09:00 to 13:00.
Updated 15 Dec 2025
Expected outcomes
- Assist with billing issues
- Update account information
- Report a home move
- Provide meter readings
- Support business accounts
- Handle payment inquiries
- Guide on energy emergencies
Call preparation
Assemble everything before you dial. These requirements are verified by our call analysts and updated as organizations change their scripts.
- EDF account number
- Business account number
- Personal identification
- New address details
- Final meter readings
- Moving date
- Emergency location
Known issues
Customers often experience long wait times, particularly during peak hours or after billing cycles. To mitigate this, it's recommended to call early in the morning or use online or WhatsApp support for quicker responses. Additionally, some customers report receiving calls from unrecognized numbers, which can cause confusion. It's important to verify any phone numbers against the official EDF list or contact EDF directly if there are concerns about legitimacy. For emergencies, always use the designated emergency numbers provided by EDF.
