First Bus
First Bus provides customer service support for various inquiries related to bus services, schedules, fares, and lost property. You can also report issues like payment problems and journey discrepancies. The customer service is available Monday to Friday from 08:00 to 18:00. For real-time assistance, live chat is available via the First Bus app from 07:00 to 19:00 on weekdays and 09:00 to 17:00 on Saturdays. To avoid long wait times, it's recommended to call during quieter periods, typically between 11:00 and 15:00. The service is accessible by phone, live chat, or online contact form.
Updated 15 Dec 2025
Expected outcomes
- Check bus schedules
- Inquire about fares
- Report lost property
- Resolve payment issues
- Submit service feedback
- Access live chat support
- File a complaint
Call preparation
Assemble everything before you dial. These requirements are verified by our call analysts and updated as organizations change their scripts.
- Name
- Contact details
- Nature of enquiry
- First Bus app
- Account details
- Card details
- Journey reference
Known issues
Customers occasionally experience long wait times during peak hours, especially at opening and closing times. To mitigate this, it's advisable to call between 11:00 and 15:00 for faster service. Additionally, live chat support in the First Bus app may face delays during busy periods. If you encounter delays, consider using phone support as an alternative. Ensuring you have all necessary information ready, such as your journey reference or card details, can also help expedite the process.
