First Bus
First Bus Swansea Operations provides assistance with bus schedules, ticketing, lost property, and complaints. Customers often call to inquire about bus times, report lost items, or request ticket refunds. Calls are typically routed to the relevant local operator, ensuring that inquiries are handled efficiently. While specific wait times are not provided, calling during non-peak hours may result in shorter wait times. It's advisable to have all necessary details ready before calling to expedite the process.
Updated 15 Dec 2025
Expected outcomes
- Inquire about bus schedules
- Report lost property
- Request ticket refunds
- Submit service complaints
- Ask about ticketing options
Call preparation
Assemble everything before you dial. These requirements are verified by our call analysts and updated as organizations change their scripts.
- Bus route number
- Service number
- Travel date and time
- Ticket reference
- Proof of purchase
- Personal contact details
Known issues
While there are no specific known issues reported, it is recommended to call during off-peak hours to minimize wait times. Ensure you have all relevant information at hand, such as bus route numbers and travel details, to facilitate a smoother interaction. For lost property, providing a detailed description of the item and the exact travel details will help in locating your belongings more efficiently. If seeking a refund, have your ticket reference and reason for refund ready to streamline the process.
