Glasgow City Council
Glasgow City Council's Health and Social Care Connect provides essential services for health and social care inquiries. You can call for information, advice, and referrals related to children, families, adults, and older people. The department also handles service requests for social care support, including carer assessments. For emergencies outside office hours, calls are redirected to appropriate emergency services. Typical wait times may vary, but calling during mid-morning or early afternoon might reduce wait times. The service is available Monday to Thursday from 08:45 to 16:45, and Friday from 08:45 to 15:55.
Updated 15 Dec 2025
Expected outcomes
- Get health service information
- Request social care support
- Make emergency referrals
- Assess carer needs
- Refer to community services
Call preparation
Assemble everything before you dial. These requirements are verified by our call analysts and updated as organizations change their scripts.
- Personal details
- Nature of enquiry
- Consent documentation
- Emergency situation details
- Contact information
- Support needs description
Known issues
While there are no specific known issues reported, it is advisable to call during non-peak hours to minimize wait times. Ensure you have all necessary information ready, such as personal details and the nature of your enquiry, to facilitate a smooth process. If calling for someone else, have consent documentation available. For emergencies, use the designated emergency numbers provided. Calls may be recorded for quality purposes, so be prepared to provide clear and concise information.
