Leeds General Infirmary
Leeds General Infirmary's Medical Records department can assist with various tasks such as providing updates on ICU/HDU patients, scheduling appointments, and offering general hospital information. Callers often reach out for patient status checks, appointment scheduling, and general inquiries about hospital facilities. Typical wait times can vary, especially during peak hours or staff shift changes. It is advisable to call during off-peak times for quicker service. The switchboard is available 24/7 for general information and can redirect calls to the appropriate department during operating hours.
Updated 15 Dec 2025
Expected outcomes
- Check ICU patient status
- Schedule ICU appointments
- Confirm appointment details
- Get hospital directions
- Inquire about parking facilities
Call preparation
Assemble everything before you dial. These requirements are verified by our call analysts and updated as organizations change their scripts.
- Patient full name
- Date of birth
- Relationship to patient
- NHS number
- Preferred date/time
- Patient details
Known issues
Callers to Leeds General Infirmary may experience long wait times, particularly during peak hours or staff shift changes. To mitigate this, try calling during off-peak hours or use alternative contact methods if available. Additionally, reaching specific departments can be challenging as calls may be redirected multiple times. To avoid this, clearly state the department and patient details at the beginning of the call. These steps can help ensure a more efficient communication process and reduce frustration.
