Solent University
Solent University's Clearing Enquiries department assists prospective students with the Clearing process, providing guidance on eligibility, application steps, deadlines, and available courses. This service is available annually from 5 July to 20 October, with extended hours around results days. Common reasons for calling include checking course availability, understanding application requirements, and confirming eligibility. While wait times can be long during peak periods, calling during off-peak hours may reduce delays. It is essential for applicants to call themselves, as parents or carers cannot complete the process on their behalf.
Updated 15 Dec 2025
Expected outcomes
- Answer Clearing questions
- Provide application guidance
- Confirm course availability
- Explain eligibility criteria
- Assist with application steps
Call preparation
Assemble everything before you dial. These requirements are verified by our call analysts and updated as organizations change their scripts.
- UCAS application number
- Exam results
- Personal statement
- Contact details
- List of preferred courses
- Student finance details
Known issues
During peak Clearing periods, callers often experience long wait times due to high call volumes. It is advisable to call during off-peak hours or use alternative contact methods such as email or live chat. Another common issue is callers not having the required information, such as their UCAS number or exam results, which can delay the process. To avoid this, ensure all necessary documents are prepared before calling. This preparation will facilitate a smoother and more efficient call experience.
