Solent University
Solent University's Student Services offers a range of support options for students. You can call for assistance with course issues, financial advice, personal matters, and mental health support. The department is available Monday to Thursday from 09:00 to 16:30 and Friday from 09:00 to 16:00. Common reasons for calling include booking remote consultations, urgent student queries, and enrolment assistance. For sensitive issues like sexual violence, confidential support is available with a response time within one working day. While typical wait times aren't specified, calling during mid-morning or early afternoon may reduce waiting periods.
Updated 15 Dec 2025
Expected outcomes
- Get course issue support
- Receive financial advice
- Book remote consultations
- Access mental health resources
- Obtain enrolment guidance
- Request urgent issue help
- Seek sexual violence support
Call preparation
Assemble everything before you dial. These requirements are verified by our call analysts and updated as organizations change their scripts.
- Student ID
- Personal details
- Course information
- Name
- Contact details
- Nature of issue
Known issues
Occasionally, students experience long response times for non-urgent queries, which may take up to five working days. To avoid delays, it's advisable to use the phone for urgent matters or visit the Student Hub in person for quicker assistance. For sensitive issues, private consultation rooms are available. If you encounter long wait times on the phone, try calling during less busy hours, such as mid-morning or early afternoon. Always have your student ID and relevant details ready to expedite the process.
