University College London
University College London's Admissions Department handles a variety of tasks related to undergraduate and graduate admissions. You can inquire about application statuses, entry requirements, and necessary documentation. The phone lines operate Monday to Friday, from 09:00 to 16:45, excluding Bank Holidays and UCL closure days. While phone support is available, it is prioritized for urgent matters, and applicants are encouraged to use the online contact form for most enquiries. During peak periods, such as July to September, wait times may be longer, so it's advisable to call during non-peak hours if possible.
Updated 15 Dec 2025
Expected outcomes
- Check application status
- Confirm entry requirements
- Request documentation details
- Authorize third-party enquiries
- Resolve urgent admissions issues
Call preparation
Assemble everything before you dial. These requirements are verified by our call analysts and updated as organizations change their scripts.
- Application ID
- Applicant's details
- Third party's details
- Written permission
- Online contact form submission
- Specific enquiry details
Known issues
Long wait times are a frequent issue, especially from July to September. To avoid delays, use the online contact form for non-urgent enquiries. Phone lines are reserved for urgent matters, and application-specific queries require the applicant's ID. Additionally, discussing application details with third parties is restricted unless the applicant provides written permission via the contact form. This ensures compliance with privacy regulations and protects applicant information.
