University College London
University College London's Prospective Students department offers phone support for various services, including general enquiries for prospective students, admissions application support, and international student guidance. Common reasons for calling include checking application status, understanding entry requirements, and obtaining visa advice. The phone lines operate Monday to Friday, 09:00β17:00 UK time. Expect longer wait times during peak months, particularly July to September. For quicker responses, consider using the online contact form, especially for non-urgent matters. Calling outside peak periods may result in shorter wait times.
Updated 15 Dec 2025
Expected outcomes
- Check application status
- Understand entry requirements
- Get visa advice
- Connect with regional reps
- Discuss programme details
Call preparation
Assemble everything before you dial. These requirements are verified by our call analysts and updated as organizations change their scripts.
- Application ID
- Personal details
- Written third-party permission
- Area of interest
- Specific questions
Known issues
High call volumes are frequent from July to September, leading to longer wait times. To avoid delays, use the web contact form for faster responses or call during off-peak months. Additionally, the admissions team cannot discuss application details with third parties without explicit written permission from the applicant. Ensure any third-party authorization is submitted through the contact form to facilitate discussions. These measures can help streamline communication and reduce frustration.
