University College London
University College London's Scholarships and Funding department provides information and assistance related to scholarships for both undergraduate and postgraduate students. Common reasons for calling include inquiries about available scholarships, eligibility criteria, and application deadlines. The department also offers support for completing scholarship applications and guidance on financial aid options such as federal loans for international students. Callers should be aware that wait times can be longer during peak application periods, particularly near major deadlines. It is advisable to call during non-peak hours, typically early in the morning or late afternoon, to avoid delays.
Updated 15 Dec 2025
Expected outcomes
- Inquire about scholarships
- Check eligibility criteria
- Get application deadlines
- Access application support
- Receive financial aid guidance
Call preparation
Assemble everything before you dial. These requirements are verified by our call analysts and updated as organizations change their scripts.
- Student status
- Personal information
- Financial information
- UCL Portico login
- Admission application status
- Email address
Known issues
Callers often experience long wait times during peak scholarship application periods, especially near major deadlines. To mitigate this, it is recommended to use email or online inquiry options during busy times. Additionally, phone support hours are limited compared to general university hours, which can lead to missed connections. For inquiries outside phone hours, using email or the askUCL service is advisable. These alternatives can provide timely assistance and help avoid the frustration of extended wait times.
