University of Brighton
The University of Brighton's switchboard service connects callers to various departments, provides general information, and directs inquiries during main university operating hours. Common reasons for calling include reaching specific departments, obtaining general university information, and addressing specific questions. While typical wait times can vary, callers may experience longer waits during peak periods, such as the start of the academic term. For quicker service, it's advisable to call outside of peak hours. The switchboard staff are well-trained to handle a wide range of inquiries and will redirect calls to the appropriate department if they cannot resolve the issue directly.
Updated 15 Dec 2025
Expected outcomes
- Connect to specific departments
- Obtain general university information
- Redirect to appropriate services
- Answer general inquiries
- Provide direct contact numbers
Call preparation
Assemble everything before you dial. These requirements are verified by our call analysts and updated as organizations change their scripts.
- Department/service name
- Your name
- Student/staff ID
- Relevant context
- Specific question
- Contact details
Known issues
Callers sometimes experience long wait times, especially during peak periods like the start of the academic term. To avoid these delays, try calling outside of peak hours, such as early morning or late afternoon. For non-urgent queries, consider using email or live chat options available on the university's website. These alternatives can provide quicker responses and help avoid the frustration of extended hold times. The switchboard staff are equipped to handle a variety of inquiries and will do their best to assist or redirect your call as needed.
