University of Derby
The University of Derby's Academic Services department offers comprehensive security support available 24/7, including emergency response, first aid, and crime prevention. They manage incident recording, CCTV, and car parking across all university sites. Common reasons for calling include reporting incidents, handling lost property inquiries, and seeking drone flight authorization. Emergency response is prioritized, with a dedicated line for urgent situations. While typical wait times are minimal, peak periods or major campus events may cause occasional delays. For drone flight requests, business hours apply, and prior authorization is required.
Updated 15 Dec 2025
Expected outcomes
- Report an incident
- Retrieve lost property
- Authorize drone flights
- Access emergency response
- Manage car parking
Call preparation
Assemble everything before you dial. These requirements are verified by our call analysts and updated as organizations change their scripts.
- Incident details
- Location information
- Contact information
- Completed Drone Form
- Description of lost item
- Personal contact details
Known issues
Occasional delays in response times occur during peak periods or major campus events. To mitigate this, additional staff are deployed as needed. Frequent false fire alarms may require investigation and reset, but routine checks and maintenance help reduce these occurrences. For faster service, consider calling during off-peak hours. Always have necessary details ready, such as incident specifics or lost item descriptions, to expedite assistance. For non-emergencies, email communication is also an option.
