University of Derby
The University of Derby's Student Services department offers a range of support to students and applicants, focusing on wellbeing, mental health, and disability assistance. Services include confidential advice, mental health counselling, and disability support. Students can also participate in wellbeing workshops and book Wellness MOT appointments for personalized action plans. These services are available during operating hours, excluding bank holidays and university closure periods. Typically, the best times to call are mid-morning or early afternoon to avoid peak times. Emergency support is available outside operating hours through external agencies.
Updated 15 Dec 2025
Expected outcomes
- Access mental health counselling
- Book wellbeing workshops
- Schedule Wellness MOT
- Receive disability support
- Request wellbeing advice
Call preparation
Assemble everything before you dial. These requirements are verified by our call analysts and updated as organizations change their scripts.
- Student ID
- Contact details
- Reason for referral
- Service request form
- Booking confirmation
- Support topic
Known issues
Occasional service unavailability during bank holidays and university closure periods can be frustrating for students seeking support. In such cases, emergency support is available through external agencies. Additionally, if a student misses more than two assessment appointments, they must complete a new referral form to reschedule. To avoid these issues, it is advisable to plan appointments ahead and keep track of scheduled times. For immediate assistance, contacting external support services is recommended during closure periods.
