⚠️ NOT FOR EMERGENCIES. This service is for administrative inquiries only. If in danger, dial 999 immediately.
Bristol Royal Infirmary
The Bristol Royal Infirmary's Echo Department can assist with various tasks, including booking and rescheduling appointments, providing clinical updates, and answering general enquiries. The department operates Monday to Friday from 08:00 to 18:00 and on Saturdays from 09:00 to 13:00. Callers often reach out for appointment management or to receive updates on patient status. While the department is generally responsive, callers may experience longer wait times during peak hours. It's advisable to call during off-peak times for quicker service. For clinical updates, it is recommended to nominate one family member to communicate with the department to streamline information sharing.
Updated 15 Dec 2025
Expected outcomes
- Book new appointments
- Reschedule existing appointments
- Cancel appointments
- Receive patient updates
- Inquire about services
- Confirm appointment details
Call preparation
Assemble everything before you dial. These requirements are verified by our call analysts and updated as organizations change their scripts.
- Patient name
- Date of birth
- Appointment reference
- Patient details
- Relationship to patient
- Consent for updates
Known issues
Callers may experience long wait times, especially during peak hours. It is recommended to call back later or during off-peak times for faster service. The Echo Department has limited availability on weekends, operating only on Saturdays and closed on Sundays, which can restrict access for urgent queries. For clinical updates, ensure you have consent if required, and designate one family member to communicate with the department to avoid confusion. These steps can help mitigate common frustrations and improve the efficiency of your call.
