NOT FOR EMERGENCIES. This service is for administrative inquiries only. If in danger, dial 999 immediately.
Bristol Royal Infirmary
The Bristol Royal Infirmary's Ward A525 can be reached via the main switchboard for various services. Common reasons for calling include transferring to specific wards, changing or cancelling outpatient appointments, and contacting the Patient Advice and Liaison Service (PALS) for support or feedback. Typically, callers experience longer wait times during mornings and early afternoons, so calling in the late afternoon may be more efficient. The switchboard can handle general enquiries, provide directions, and facilitate department transfers. For appointment changes, it's recommended to use the dedicated line or online form. PALS offers confidential advice and handles complaints during operating hours.
Location & Coverage
Upper Maudlin Street, Bristol, BS2 8HW, United Kingdom
Bristol, United Kingdom
Expected outcomes
- Transfer to Ward A525
- Change outpatient appointment
- Cancel outpatient appointment
- Get patient advice
- Submit feedback or complaint
- Request hospital directions
Call preparation
Assemble everything before you dial. These requirements are verified by our call analysts and updated as organizations change their scripts.
- Patient's full name
- Date of birth
- Appointment reference
- Appointment letter
- Details of concern
- Patient information
Known Issues
Callers often face difficulties when trying to reach specific wards due to high call volumes, especially during peak hours or staff shift changes. To mitigate this, it's advisable to call during non-peak hours or request a callback. Additionally, long wait times on the main switchboard are frequently reported, particularly in the mornings and early afternoons. To avoid these delays, consider calling in the late afternoon or using alternative contact methods such as email for PALS. These strategies can help improve the efficiency of your call and ensure you reach the necessary department or service without unnecessary frustration.
Updated 15 Dec 2025
