NOT FOR EMERGENCIES. This service is for administrative inquiries only. If in danger, dial 999 immediately.
Bristol Royal Infirmary
The Bristol Royal Infirmary's Surgical Trauma and Assessment Unit, Ward A609, provides several specific services for callers, such as managing outpatient appointments and answering general inquiries about hospital services. Patients and visitors can also seek non-clinical advice, resolve issues, or manage complaints through the Patient Advice and Liaison Service (PALS). Typically, wait times may be extended during peak hours, but using online forms for non-urgent queries may expedite requests. It is best to call during off-peak hours for quicker service, and the hospital switchboard can assist with directions, facility information, and directing calls to the necessary wards or departments.
Updated 15 Dec 2025
Expected outcomes
- Change outpatient appointment
- Cancel outpatient appointment
- Get hospital directions
- Request patient transfer
- Submit a complaint via PALS
- Resolve non-clinical concerns
- Ask about ward visiting hours
Call preparation
Assemble everything before you dial. These requirements are verified by our call analysts and updated as organizations change their scripts.
- Patient name
- Date of birth
- Appointment details
- Ward name
- Patient information
- Details of concern
Known issues
Callers often experience long wait times, particularly when trying to reach the switchboard during peak hours. It is advisable to call during less busy times or utilize the hospitalβs online forms for managing appointments and non-urgent inquiries. There can also be difficulties reaching specific wards such as A609 if the switchboard lines are busy. To mitigate such issues, ensure you have direct contact information for the ward, or consider calling back at a later time. For complaints or feedback, using the PALS service is recommended. They are available to address issues and provide resolutions effectively.
