Leicester City Council
Calling Leicester City Council at +44 116 454 1000 connects you to their general enquiries line, which assists with a variety of council services. This line is particularly useful for those unsure of the specific department they need, as advisors can direct callers appropriately. Common reasons for calling include checking the status of applications, confirming eligibility for services, or obtaining information about council operations. The line operates Monday to Thursday from 08:30 to 16:30 and Friday from 08:30 to 16:00. Callers often experience long wait times, especially during peak hours, so using online services is recommended when possible.
Updated 15 Dec 2025
Expected outcomes
- Check application status
- Confirm eligibility requirements
- Request service updates
- Obtain council information
- Redirect to appropriate department
Call preparation
Assemble everything before you dial. These requirements are verified by our call analysts and updated as organizations change their scripts.
- Nature of enquiry
- Personal details
- Reference numbers
- Contact information
- Address details
- Relevant documents
Known issues
Callers frequently report long wait times when contacting Leicester City Council, particularly during peak hours. It is advisable to use online services whenever possible to avoid these delays. If you must call, try to do so during off-peak times, such as early morning or mid-afternoon. Ensure you have all necessary information ready, such as personal details and reference numbers, to expedite the process. While there is no specific resolution timeframe for long wait times, being prepared can help make the call more efficient.
