Leicester City Council
Leicester City Council's Adult Social Care department provides essential services for adults in need, including support for carers and safeguarding reports. This number is available 24/7 for urgent safeguarding and general enquiries. Common reasons for calling include reporting abuse or neglect, seeking guidance on available services, and submitting complaints or feedback. While the line is open around the clock, non-urgent matters may require a callback or redirection to specific teams. Callers may experience long wait times during peak periods, so it's advisable to call during off-peak hours if possible.
Updated 15 Dec 2025
Expected outcomes
- Report safeguarding concerns
- Submit complaints or feedback
- Request support for carers
- Get adult social care guidance
- Provide compliments on services
Call preparation
Assemble everything before you dial. These requirements are verified by our call analysts and updated as organizations change their scripts.
- Details of person at risk
- Nature of concern
- Your contact information
- Description of complaint
- Relevant dates
- Staff names (if applicable)
Known issues
Callers to Leicester City Council's Adult Social Care department may occasionally experience long wait times, particularly during peak periods or when reporting safeguarding concerns. While there is no guaranteed resolution for this issue, it is recommended to remain on the line or attempt calling during off-peak hours. For non-urgent matters, consider providing your details for a callback. Additionally, using online resources or contacting specific teams directly during office hours may help reduce wait times and ensure a more efficient service experience.
