Leicester City Council
Leicester City Council's general enquiries line is available for a wide range of services including council tax, housing, waste management, transport, schools, licensing, leisure activities, and complaints. The line operates Monday to Friday from 08:00 to 18:00 and on Saturday from 09:00 to 13:00. Common reasons for calling include checking the status of applications, reporting issues, and making complaints. While wait times can be long due to high call volumes, using online services may provide faster resolutions. Advisors are well-trained to handle most queries efficiently.
Updated 15 Dec 2025
Expected outcomes
- Check application status
- Report housing repairs
- Request waste collection
- Inquire about school admissions
- Submit a complaint
- Confirm council tax details
- Book leisure activities
Call preparation
Assemble everything before you dial. These requirements are verified by our call analysts and updated as organizations change their scripts.
- Account number
- Contact details
- Complaint details
- Relevant service area
- Application reference
- Council tax bill
- Housing contract
- School admission letter
- Waste collection schedule
- Leisure activity ID
Known issues
Callers often experience long wait times due to busy phone lines, especially during peak hours. It is recommended to use the council's online services for quicker assistance when possible. Complaints can be submitted through various channels including phone, email, and online portal. Ensure you have all necessary details ready to expedite the process. If you do experience long waits, try calling during off-peak hours or explore alternative contact methods for faster service.
