⚠️ NOT FOR EMERGENCIES. This service is for administrative inquiries only. If in danger, dial 999 immediately.
London Ambulance Service NHS Trust
The London Ambulance Service NHS Trust's Fleet Services department can be contacted for various non-emergency tasks. Common reasons for calling include submitting complaints about service experiences, providing feedback, and sending thanks to staff. You can also inquire about lost property or request medical records. The Patient Experience team, which handles these inquiries, operates remotely and often requires leaving a voicemail. They typically return calls within one working day. The best time to call is during their operating hours, Monday to Friday from 09:30 to 16:30, to ensure prompt assistance.
Updated 14 Dec 2025
Expected outcomes
- Submit service complaints
- Provide service feedback
- Thank ambulance staff
- Inquire about lost items
- Request medical records
Call preparation
Assemble everything before you dial. These requirements are verified by our call analysts and updated as organizations change their scripts.
- Incident details
- Patient information
- Consent form
- Feedback details
- Staff details
- Proof of identity
Known issues
Patients frequently report long wait times for ambulance services, particularly during peak demand periods. The service is actively working on improving response times and prioritizing critical cases. Some patients have experienced inconsistent treatment, especially in complex medical situations, prompting ongoing staff training and protocol updates. Additionally, as the Patient Experience team works remotely, calls may go to voicemail. It's recommended to leave a detailed message, as the team typically returns calls by the end of the next working day. Consider using online forms for quicker responses.
