⚠️ NOT FOR EMERGENCIES. This service is for administrative inquiries only. If in danger, dial 999 immediately.
London Ambulance Service NHS Trust
The London Ambulance Service NHS Trust provides critical services such as emergency medical response for 999 calls, urgent medical advice for 111 calls in select areas, and patient transport services. The headquarters reception handles coordination for these services. Emergency calls are prioritized and handled 24/7, while non-emergency transport is available during business hours. High call volumes can lead to longer wait times for non-critical calls, especially during peak times. For non-emergencies, callers may be redirected to NHS 111. It is advisable to call during off-peak hours for non-urgent matters to avoid delays.
Updated 14 Dec 2025
Expected outcomes
- Dispatch ambulances
- Provide urgent medical advice
- Arrange patient transport
- Coordinate major incident response
- Redirect non-emergency queries
Call preparation
Assemble everything before you dial. These requirements are verified by our call analysts and updated as organizations change their scripts.
- Location of incident
- Nature of emergency
- Caller contact details
- Patient details
- Medical needs
- Appointment information
Known issues
High call volumes are a frequent issue, leading to longer wait times for non-critical calls. During peak times, additional staff are deployed to manage the demand. Resource allocation delays can occur occasionally due to simultaneous major incidents or staff shortages. The service uses dynamic resource management and mutual aid agreements to mitigate these delays. For non-emergency situations, consider using NHS 111 or calling during off-peak hours to reduce wait times.
