NHS Blood and Transplant
The NHS Blood and Transplant helpline at +443001232323 is available 24/7 to assist with blood and organ donation queries, appointment scheduling, and service information. You can also provide feedback or make complaints about NHS services. For medical-related questions, support is offered around the clock. Freedom of Information requests are handled during business hours. Common reasons for calling include checking donation eligibility, scheduling appointments, or seeking medical advice post-donation. While the line is open at all times, peak hours may lead to longer wait times, especially after major campaigns. Consider calling during off-peak hours for quicker service.
Updated 15 Dec 2025
Expected outcomes
- Check donation eligibility
- Schedule appointments
- Submit complaints
- Request medical advice
- Submit FOI requests
Call preparation
Assemble everything before you dial. These requirements are verified by our call analysts and updated as organizations change their scripts.
- Full name
- Contact details
- Nature of enquiry
- Relevant dates
- Reference numbers
- Personal or donor details
Known issues
Some callers experience long wait times during peak hours or after major donation campaigns. To avoid delays, try calling during off-peak times or use email and online forms for non-urgent matters. Additionally, callers sometimes face challenges reaching specific departments. To improve routing, clearly state the nature of your enquiry at the beginning of the call. For complaints, an acknowledgment is sent within three working days, with a final response aimed for within 18 working days. For transfusion records, contact your hospital or GP first.
