NHS Blood and Transplant
NHS Blood and Transplant's SMS Support is available for handling general enquiries about blood and organ donation, as well as compliments and complaints regarding their services. You can reach them via text at 07860 034343 during their operating hours: Monday to Friday from 08:00 to 18:00, and Saturday from 09:00 to 13:00. This service is particularly useful for quick questions or feedback without needing to make a phone call. While they aim to acknowledge complaints within 3 working days and provide a final response within 18 working days, occasional delays may occur.
Updated 15 Dec 2025
Expected outcomes
- Respond to donation queries
- Provide service information
- Acknowledge compliments
- Handle complaints
- Guide registration process
Call preparation
Assemble everything before you dial. These requirements are verified by our call analysts and updated as organizations change their scripts.
- Full name
- Contact details
- Complaint description
- Donation questions
- Feedback details
- Registration queries
Known issues
There are occasional delays in receiving acknowledgements or final responses to complaints submitted via text chat. Typically, an acknowledgement is sent within 3 working days, and a final response is aimed to be provided within 18 working days. To help ensure a smooth process, make sure to include all necessary details such as your full name, contact information, and a clear description of your complaint or enquiry. If you experience delays, consider reaching out again or checking for updates during their operating hours.
