NHS National Services Scotland - Pharmacy Services
NHS National Services Scotland - Pharmacy Services provides assistance with ePharmacy system issues and general pharmacy services enquiries. Callers can receive technical support for troubleshooting and guidance for pharmacy contractors and staff. Additionally, information about pharmacy services, prescription submissions, payment schedules, and regulatory guidance is available. The service operates Monday to Friday from 08:00 to 18:00 and Saturday from 09:00 to 13:00. Wait times can vary, with mid-morning and mid-afternoon being optimal times to call for a quicker response. Mondays and post-holiday periods may experience longer hold times.
Updated 15 Dec 2025
Expected outcomes
- Resolve ePharmacy issues
- Get technical support
- Inquire about prescriptions
- Understand payment schedules
- Receive regulatory guidance
- Submit prescription queries
Call preparation
Assemble everything before you dial. These requirements are verified by our call analysts and updated as organizations change their scripts.
- Pharmacy contractor number
- Contact details
- Description of issue
- Error messages
- Nature of enquiry
- Relevant pharmacy details
Known issues
Callers sometimes experience long wait times, particularly on Mondays and after holidays. To avoid this, try calling mid-morning or mid-afternoon. For complex ePharmacy system issues, detailed information should be provided, and escalation requested if initial support is insufficient. If technical issues persist, be prepared to send error messages or screenshots via email as part of the troubleshooting process. These strategies can help ensure a more efficient resolution of your queries.
