NHS National Services Scotland - Pharmacy Services
NHS National Services Scotland - Pharmacy Services provides assistance with pharmacy payment verification for NHS Scotland contractors. Callers can inquire about payment verification by contacting the Payment Verification department. It is important to have contractor details and payment references ready to ensure a smooth process. Typically, calls are best made mid-morning or mid-afternoon to avoid long wait times, which are common on Mondays and after holidays. Clearly stating your enquiry as 'payment verification' can help avoid unnecessary call transfers.
Updated 15 Dec 2025
Expected outcomes
- Verify pharmacy payments
- Resolve payment discrepancies
- Provide contractor details
- Clarify payment procedures
- Answer security questions
Call preparation
Assemble everything before you dial. These requirements are verified by our call analysts and updated as organizations change their scripts.
- Contractor details
- Payment reference
- Personal identification
- Prescription details
- Contact information
- Reference number
Known issues
Callers often experience long wait times, particularly during peak hours such as Mondays and after holidays. To minimize wait times, it is advisable to call during mid-morning or mid-afternoon. Additionally, there can be issues with call transfers if the enquiry is not clearly stated. To avoid this, clearly mention 'payment verification enquiry' and provide contractor details at the beginning of the call. These steps can help ensure you reach the correct department without unnecessary delays.
