NHS National Services Scotland - Pharmacy Services
NHS National Services Scotland - Pharmacy Services Scanning Centre handles queries related to the submission of prescriptions. This service is available from Monday to Friday, 08:00-18:00, and Saturday, 09:00-13:00. Common reasons for calling include inquiries about prescription submissions and obtaining support for related processes. Typically, there are no known issues with long wait times, but it is advisable to call during mid-morning or mid-afternoon to avoid peak hours. The Scanning Centre can be contacted directly by phone or email, and written requests may be necessary for certain document retrievals.
Location & Coverage
Gyle Square, 1 South Gyle Crescent, Edinburgh, EH12 9EB, United Kingdom
Scotland
Expected outcomes
- Submit prescription queries
- Receive submission support
- Clarify submission procedures
- Provide prescription details
- Follow documentation instructions
Call preparation
Assemble everything before you dial. These requirements are verified by our call analysts and updated as organizations change their scripts.
- Pharmacy details
- Contractor details
- Prescription reference
- Batch number
- Nature of query
- Contact information
Known Issues
While there are no specific known issues reported, it is recommended to have all necessary information ready before calling to ensure a smooth process. Avoid calling during peak hours such as early mornings and late afternoons to minimize wait times. If your query involves detailed documentation, be prepared to follow up with written requests as instructed by the staff. Utilizing email for non-urgent inquiries can also be an efficient alternative.
Updated 15 Dec 2025
