The Ridge Medical Practice
The Ridge Medical Practice provides a variety of services through their main contact number, including booking appointments, requesting repeat prescriptions, and obtaining test results. Patients often call to inquire about available services, book or modify appointments, and submit feedback or complaints. The practice operates a triage system to prioritize urgent cases. Typical wait times can be long, especially during peak hours, so calling early in the day is recommended. The practice also offers online services for some tasks, which can be a convenient alternative to calling.
Updated 15 Dec 2025
Expected outcomes
- Book or reschedule appointments
- Request repeat prescriptions
- Obtain test results
- Submit feedback or complaints
- Inquire about services
Call preparation
Assemble everything before you dial. These requirements are verified by our call analysts and updated as organizations change their scripts.
- Patient name
- Date of birth
- Contact details
- Medication details
- Type of test
- Details of feedback
Known issues
Patients frequently report long wait times when calling The Ridge Medical Practice, particularly during peak hours. There is no specific resolution for this issue, but it is advised to call early in the day or use online services when possible. The practice's online system can handle some tasks, such as repeat prescription requests, which may reduce the need to wait on the phone. For urgent matters, the triage system helps prioritize cases, but non-urgent calls may experience delays.
