The Ridge Medical Practice
The Ridge Medical Practice's Wibsey Branch offers a range of services accessible via phone, including general enquiries, appointment booking, repeat prescription requests, and test results enquiries. Patients can also provide feedback or lodge complaints. Calls are handled during operating hours, with a triage system in place to prioritize urgent cases. It's advisable to call early in the morning to avoid long wait times, which are common during peak hours. For non-urgent matters, consider using online services where possible. The practice is committed to providing efficient service, though high demand can occasionally lead to delays.
Updated 15 Dec 2025
Expected outcomes
- Answer service questions
- Book GP appointments
- Request repeat prescriptions
- Inquire about test results
- Submit feedback or complaints
Call preparation
Assemble everything before you dial. These requirements are verified by our call analysts and updated as organizations change their scripts.
- Patient name
- Date of birth
- Contact details
- NHS number
- Medication details
- Details of feedback
Known issues
Patients frequently experience long wait times, particularly during peak hours. To mitigate this, it's recommended to call early in the morning or utilize online services when available. Booking appointments can also be challenging due to high demand; therefore, using the online booking system or calling as soon as lines open may increase success. The practice is aware of these issues and encourages patients to provide feedback to improve service quality. For repeat prescriptions and test results, having patient details ready can streamline the process.
