The Ridge Medical Practice
The Ridge Medical Practice at Horton Bank Top Branch offers a range of services via phone, including general enquiries, appointment bookings, repeat prescription requests, and feedback submissions. Calls are accepted Monday to Friday from 08:00 to 18:00. Common reasons for calling include scheduling or rescheduling appointments, requesting medication refills, and providing feedback on services. The practice is known for its helpful reception staff, though they can be busy during peak times. It's advisable to call early in the morning to avoid long wait times. Online services are also available for repeat prescriptions and some appointment bookings, which can save time.
Updated 15 Dec 2025
Expected outcomes
- Book GP appointments
- Reschedule appointments
- Request repeat prescriptions
- Submit feedback
- Make complaints
Call preparation
Assemble everything before you dial. These requirements are verified by our call analysts and updated as organizations change their scripts.
- Patient name
- Date of birth
- Contact details
- Medication details
- Feedback details
- Appointment reason
Known issues
Patients often report long wait times on the phone, especially during peak hours. To mitigate this, try calling early in the morning or use online services when possible. Difficulty in booking appointments is another common issue due to high demand. Checking for cancellations or using the online booking system can help secure a slot. The practice recommends using online services for repeat prescriptions to avoid delays. If you encounter issues, contacting the practice manager may provide additional assistance.
