University Hospital Coventry
University Hospital Coventry's Main Reception is available for a variety of essential services. Callers can manage hospital-related inquiries ranging from appointment bookings to emergency department information. Expected tasks include assistance with general inquiries about hospital services and directions, booking or rescheduling outpatient appointments, and providing comprehensive details about the accident & emergency department, which operates 24/7 for emergencies. Callers are advised to have their NHS number and personal details ready for appointment-related queries. While appointment-related services are accessible during operating hours, emergency information is available at all times. Note that the emergency department experiences high wait times, with only 59% of patients seen within four hours as of January 2023.
Updated 15 Dec 2025
Expected outcomes
- Book outpatient appointments
- Reschedule existing bookings
- Cancel appointments
- Request emergency info
- Submit FOI requests
- Inquire about patient services
- Check hospital directions
Call preparation
Assemble everything before you dial. These requirements are verified by our call analysts and updated as organizations change their scripts.
- NHS number
- Personal details
- Date of birth
- Contact details
- Written request
- Specific department
Known issues
Frequent issues include long wait times in the A&E department, often exceeding four hours. Despite ongoing improvements, these delays remain a challenge due to high patient volumes. Additionally, callers may face congestion and parking difficulties, although new parking facilities have been constructed to address this. There are occasional internal communication delays between departments, which can impact patient flows. To mitigate frustrations, it is advisable to call during off-peak hours when possible, and ensure all required personal and appointment information is readily available.
