University Hospital Coventry
The University Hospital Coventry's Patient Advice and Liaison Service (PALS) can be reached at +448000284203 for a variety of needs. This service is well-known for handling comments, compliments, concerns, or complaints about the hospital's services. If you're a patient, relative, or carer seeking advice, support, or information, PALS provides a confidential service aimed at improving hospital services. The phone line is open Monday to Friday from 08:00 to 18:00 and Saturdays from 09:00 to 13:00. Due to the high volume of enquiries, there may be occasional delays in response times. For a more efficient experience, try calling during less busy hours, usually earlier in the morning.
Updated 15 Dec 2025
Expected outcomes
- Handle comments
- Process compliments
- Address concerns
- Resolve complaints
- Offer advice
- Provide support
- Share information
Call preparation
Assemble everything before you dial. These requirements are verified by our call analysts and updated as organizations change their scripts.
- Name
- Contact details
- Details of enquiry
- Relevant documents
- Specific dates
- Medical reference
- Appointment details
- Issue description
Known issues
A frequent issue callers may face when contacting PALS is a delayed response due to the high volume of enquiries. This can sometimes result in delays in answering phone calls and responding to concerns. Staff members strive to address each enquiry as quickly as possible and appreciate patience and understanding from callers. To mitigate this, it's often advisable to call during non-peak hours, like earlier in the morning, for potentially faster service. Remember that PALS values all feedback, including concerns or compliments, as it helps improve hospital services continuously. If waiting on the phone is an issue, consider reaching out via email or post, which are alternative methods to communicate with PALS.
