University Hospital Coventry
The University Hospital Coventry Neurology department offers specific services via its phone line, emphasizing urgent eye casualty triage and general eye clinic enquiries. Patients can call for telephone triage for urgent eye conditions, receive assessments, and advice, sometimes leading to in-person examination if necessary. The line is open Monday through Thursday from 08:30 to 16:30, Friday until 16:00, and Saturday from 09:00 to 12:00 for urgent cases. For general clinic enquiries, including appointments and referrals, calls can be made Monday to Friday from 08:00 to 18:00, and on Saturdays until 13:00. Common issues include phone line congestion and long wait times, suggesting calling during less busy hours might be effective.
Updated 15 Dec 2025
Expected outcomes
- Conduct urgent eye triage
- Provide eye condition advice
- Schedule urgent assessments
- Book general appointments
- Answer referral queries
- Offer appointment details
Call preparation
Assemble everything before you dial. These requirements are verified by our call analysts and updated as organizations change their scripts.
- Patient name
- Date of birth
- NHS number
- Details of symptoms
- Medical history
- Appointment reference
Known issues
Frequent complaints highlight long waiting times for both phone and in-person services, particularly impacting non-urgent patients. Those with urgent symptoms are understandably prioritized. The phone line often experiences congestion, making it challenging to get through during peak hours. To mitigate these issues, it is recommended to call during quieter periods or explore online referral options if available. Understanding these challenges can help manage expectations and improve the experience for callers seeking urgent care or general enquiries.
