Next plc
Next plc provides a range of services through their customer service number, including assistance with orders, product queries, delivery issues, returns, and account management. The line is available Monday to Friday from 08:00 to 21:00, and on weekends from 08:00 to 19:00. For self-service payments and account balance inquiries, an automated line is available 24/7. Common reasons for calling include checking order status, resolving delivery problems, and managing account details. Wait times can be long during peak hours, so it's advisable to call during off-peak times or use online services for quicker resolutions.
Updated 15 Dec 2025
Expected outcomes
- Check order status
- Resolve delivery issues
- Manage account details
- Request returns
- Make payments
- Confirm account balance
- Inquire about furniture orders
Call preparation
Assemble everything before you dial. These requirements are verified by our call analysts and updated as organizations change their scripts.
- Account details
- Order number
- Personal identification
- Payment details
- Product details
- Supporting documentation
Known issues
Customers often experience long wait times during peak hours, so it's recommended to call during off-peak times or use self-service options. There are occasional reports of calls being disconnected; if this happens, try redialing or using alternative contact methods like chat or email. For complex issues, frontline agents may not always provide a resolution, so requesting an escalation or speaking with a supervisor can be beneficial. Utilizing online chat or the self-serve portal can also expedite simple queries and reduce the need for phone calls.
