Next plc
Next plc offers a 24/7 self-serve phone line for handling payments, returns, and refund inquiries. This service allows customers to make payments, check account balances, and confirm payment statuses. Additionally, customers can initiate and track return requests for online orders and check the status of refunds for returned items. While the phone line is available around the clock, using the online portal for returns may expedite processing. Common reasons for calling include managing payments and returns, with occasional reports of long wait times during peak periods, such as after major sales events.
Updated 15 Dec 2025
Expected outcomes
- Make a payment
- Check account balance
- Confirm payment status
- Initiate return request
- Track return status
- Check refund status
Call preparation
Assemble everything before you dial. These requirements are verified by our call analysts and updated as organizations change their scripts.
- Account number
- Payment details
- Order number
- Returns reference number
- Payment method
Known issues
Some callers experience long wait times, particularly during peak periods following major sales events. To avoid this, try calling during off-peak hours or utilize the online self-serve options. Additionally, navigating the automated system can be challenging for some users. It's advisable to listen carefully to the menu options and repeat or request an operator if needed. These issues are reported occasionally, and using the online portal for returns can provide a smoother experience.
