Heathrow Airport Limited
Heathrow Airport Limited's Human Resources department handles a variety of ID pass related tasks crucial for airport staff and contractors. Services include ID pass application support, reporting of lost or stolen passes, and the return of ID passes. Calls for ID pass applications, renewals, and replacements are typically made Monday through Friday, from 08:00 to 16:00. However, the ID Centre operates from 06:00 to 18:00 on weekdays and 06:00 to 14:00 on Saturdays, closed on Sundays. It is crucial to contact the department early in the day to avoid long wait times. For non-urgent matters, emailing may be more efficient due to frequent reports of long waiting durations during peak midday hours.
Updated 15 Dec 2025
Expected outcomes
- Apply for ID pass
- Renew ID pass
- Report lost ID pass
- Replace damaged ID pass
- Return ID pass
Call preparation
Assemble everything before you dial. These requirements are verified by our call analysts and updated as organizations change their scripts.
- Original ID document
- Appointment confirmation
- Crime reference number
- Company signatory details
- Criminal Records Check certificate
- Faulty ID pass
Known issues
Frequent issues include long wait times during peak hours. It's advisable to call earlier or opt for email if the query is not urgent. Due to GDPR regulations, applicants cannot discuss their own ID applications directly and must connect through a company authorised signatory or nominated officer. This may cause delays if the signatory isn't available. Additionally, for replacements of faulty or damaged ID passes, appointments are mandatory, as walk-ins may be refused. To ensure a smooth experience, securing an appointment and preparing all necessary documentation in advance is recommended.
