Heathrow Airport Limited
Heathrow Airport Limited's Press Office can be reached at +442087457756 for operational coordination, incident response, and event planning. This line is available 24/7, providing real-time management of airport operations, including airside, terminal, baggage, engineering, and emergency response. Common reasons for calling include managing security alerts, handling baggage issues, and coordinating VIP arrivals. While the service operates around the clock, callers may experience occasional delays due to high call volumes. It's advisable to call during off-peak hours for non-urgent matters. Urgent incidents should be clearly stated to ensure prompt attention.
Updated 15 Dec 2025
Expected outcomes
- Manage operational incidents
- Coordinate VIP arrivals
- Report security alerts
- Handle baggage issues
- Plan complex events
Call preparation
Assemble everything before you dial. These requirements are verified by our call analysts and updated as organizations change their scripts.
- Authorization details
- Incident details
- Event information
- Contact information
- Operational details
- Stakeholder contacts
Known issues
Occasional call routing delays may occur due to high volumes, leading to longer wait times before reaching the appropriate specialist. To mitigate this, escalation to an Airport Operations Manager or using direct lines for urgent matters is recommended. Additionally, during major incidents, information bottlenecks can slow response times. Heathrow addresses this by deploying additional staff and utilizing tools like the Demand Capacity Balancer. For smoother communication, ensure all relevant details are ready before calling, and consider calling during off-peak times for non-urgent issues.
