DPDgroup UK Ltd
When calling DPDgroup UK Ltd at +44 121 275 0500, you can address various parcel-related inquiries, including delivery tracking, filing complaints, and general customer support. The service is available Monday to Friday from 08:00 to 18:00, and Saturday from 09:00 to 13:00. Wednesdays tend to have the longest wait times, so consider calling on other days if possible. Be ready to provide your address, name, and order or tracking number to expedite the process. For unresolved issues, escalation options are available.
Updated 15 Dec 2025
Expected outcomes
- Track parcel delivery
- File a delivery complaint
- Request delivery update
- Submit a claim
- Get general support
Call preparation
Assemble everything before you dial. These requirements are verified by our call analysts and updated as organizations change their scripts.
- Address or zip code
- First and last name
- Order ID
- Tracking number
- Email address
- Phone number
Known issues
Customers frequently experience long wait times, particularly on Wednesdays. To avoid this, try calling on Sunday when lines may be less busy. If issues remain unresolved, consider escalating via email or requesting a supervisor. The phone support resolution rate is low, with only 7% of issues resolved satisfactorily. Customer satisfaction is generally poor, with a rating of 1.3 out of 5. For better results, explore alternative contact methods or escalate complaints if necessary.
