DPDgroup UK Ltd
DPDgroup UK Ltd's Customer Service is available to assist with technical support related to their app. Common reasons for calling include troubleshooting app issues, receiving user guidance, and resolving functionality complaints. The service operates Monday to Friday from 08:00 to 18:00, and Saturday from 09:00 to 13:00. Callers should be prepared for potential long hold times, especially on Wednesdays, with average waits of up to 3 minutes. Escalation may be necessary due to a low resolution rate, as only 7% of issues are resolved on first contact. Calling during off-peak times, such as Sundays, is recommended for quicker service.
Updated 15 Dec 2025
Expected outcomes
- Troubleshoot app issues
- Receive user guidance
- Resolve functionality complaints
- Request escalation
- Provide tracking updates
Call preparation
Assemble everything before you dial. These requirements are verified by our call analysts and updated as organizations change their scripts.
- Address or zip code
- First and last name
- Order ID
- Tracking number
- App version
- Device details
Known issues
Callers frequently experience low resolution rates, with only 7% of issues resolved on the first contact. Escalation or follow-up is often necessary. Long hold times are common, particularly on Wednesdays, with waits up to 3 minutes. To avoid delays, consider calling during off-peak times, such as Sundays. App functionality complaints are frequent, with users reporting issues like inability to add instructions and missing delivery records. Unfortunately, these app issues persist across updates, and effective resolutions are not always available.
