DPDgroup UK Ltd
DPDgroup UK Ltd's Claims department offers assistance with parcel tracking, delivery queries, and complaints. You can reach them Monday to Friday from 08:00 to 18:00, and on Saturday from 09:00 to 13:00. Common reasons for calling include checking parcel status, resolving delivery issues, and lodging complaints. To ensure a smooth process, have your parcel tracking number and contact details ready. Wait times can vary, especially during peak delivery periods, so consider calling during off-peak hours for quicker service.
Updated 15 Dec 2025
Expected outcomes
- Track parcel status
- Resolve delivery issues
- Lodge a complaint
- Update contact information
- Request delivery rescheduling
Call preparation
Assemble everything before you dial. These requirements are verified by our call analysts and updated as organizations change their scripts.
- Parcel tracking number
- Contact details
- Account information
- Parcel details
- Complaint description
- Delivery issue specifics
Known issues
Customers occasionally experience long wait times, particularly during peak delivery periods. To avoid delays, try calling during off-peak hours or consider using online chat or email support. If you encounter difficulty reaching a human agent, pressing '0' or saying 'operator' repeatedly can help bypass the automated system. These steps can lead to a more efficient resolution of your inquiries.
