Edge Hill University
Edge Hill University's IT Services department provides comprehensive support for students and staff experiencing issues with university IT systems, accounts, and software access. Common reasons for calling include troubleshooting technical problems, accessing software, and resolving account issues. The service is available Monday to Friday from 08:00 to 18:00, and on Saturday from 09:00 to 13:00. While wait times can vary, early mornings and late afternoons are typically less busy. For urgent or complex issues, visiting the helpdesk in person at the Durning Centre or Catalyst Building is recommended. All queries receive a case reference number via email for tracking purposes.
Updated 15 Dec 2025
Expected outcomes
- Troubleshoot technical problems
- Access university software
- Resolve account issues
- Receive case reference number
- Get IT system assistance
Call preparation
Assemble everything before you dial. These requirements are verified by our call analysts and updated as organizations change their scripts.
- Edge Hill University ID
- Contact details
- Description of IT issue
- Student/staff number
- Email address
Known issues
When contacting Edge Hill University's IT Services, it's beneficial to have your university ID and a detailed description of the issue ready to expedite the process. Although the phone lines are open throughout the week, calling during off-peak hours such as early mornings can reduce wait times. For complex issues, visiting the helpdesk in person may provide quicker resolution. Always ensure you receive a case reference number for tracking your query. If you encounter long wait times, consider using email as an alternative method of contact.
