Hertfordshire Fire and Rescue Service
The Hertfordshire Fire and Rescue Service provides essential services through their contact number, including Home Fire Safety Visits and handling general enquiries. For emergencies, callers should dial 999. Home Fire Safety Visits are available 24/7, allowing firefighters to assess fire risks and install smoke detectors at no charge. Non-emergency queries, such as fire safety advice and station visits, are addressed during standard hours, Monday to Friday from 08:00 to 18:00, and Saturday from 09:00 to 13:00. While the station is staffed around the clock, administrative matters are best handled during these hours. Callers may experience occasional difficulties reaching the station directly for non-emergency issues.
Updated 15 Dec 2025
Expected outcomes
- Schedule Home Fire Safety Visit
- Request smoke detector installation
- Inquire about fire safety
- Plan station visits
- Engage in community programs
Call preparation
Assemble everything before you dial. These requirements are verified by our call analysts and updated as organizations change their scripts.
- Name
- Address
- Contact number
- Details of concern
- Location
- Type of emergency
Known issues
Callers sometimes face challenges reaching the station directly for non-emergency queries. If this occurs, it is recommended to contact the district office for urgent matters. The issue is reported occasionally, with the last instance noted on June 15, 2024. To avoid frustration, try calling during off-peak hours or use online forms for non-urgent requests. For emergencies, always dial 999 directly.
