Hertfordshire Fire and Rescue Service
The Hertfordshire Fire and Rescue Service at Welwyn Garden City Fire Station provides essential services such as emergency response, home fire safety visits, and fire safety education. Available 24/7 for emergencies, the station also offers non-emergency services during business hours. Common reasons to call include scheduling a home fire safety visit to install smoke alarms or seeking fire safety education for groups. Typical wait times for non-emergency calls may vary, but it's advisable to call during business hours for quicker assistance. Emergency services are always prioritized, ensuring rapid response to urgent situations.
Updated 14 Dec 2025
Expected outcomes
- Request emergency assistance
- Schedule home safety visit
- Book fire safety training
- Report fire safety concerns
- Inquire about fire legislation
Call preparation
Assemble everything before you dial. These requirements are verified by our call analysts and updated as organizations change their scripts.
- Name
- Address
- Contact number
- Details of concern
- Appointment request
- Booking invitation
Known issues
While there are no specific known issues reported, it's important to note that for non-emergency services, contacting the station during business hours can lead to faster service. For emergency services, always dial the emergency number for immediate assistance. If you experience delays during peak times, consider calling back at a different time or exploring online resources for fire safety information. Ensure you have all necessary information ready when calling to streamline the process.
