Hertfordshire Fire and Rescue Service
The Hertfordshire Fire and Rescue Service Control Room offers a Home Fire Safety Visit (HFSV) service, available 24/7. This service involves firefighters visiting homes to check smoke detectors, assess fire safety, and fit or replace smoke alarms free of charge where necessary. Common reasons for calling include arranging a safety visit due to concerns about smoke alarms or general fire safety. While the district office line is primarily for urgent or administrative queries, it can be challenging to reach during peak times. For emergencies, always dial 999. The best times to call for non-emergencies are during standard office hours.
Updated 14 Dec 2025
Expected outcomes
- Schedule fire safety visit
- Check smoke detector status
- Replace smoke alarms
- Assess fire safety
- Request safety advice
Call preparation
Assemble everything before you dial. These requirements are verified by our call analysts and updated as organizations change their scripts.
- Home address
- Contact details
- Reason for visit
- Alternative contact numbers
- Official website access
- Standard office hours
Known issues
Some callers occasionally experience difficulty reaching the district office line. It is recommended to try calling during standard office hours or to use alternative contact numbers available on the official website. Persistence may be required if lines are busy. For urgent matters, always consider alternative methods of contact or visit the website for additional resources. Ensuring you have all necessary information ready before calling can help streamline the process.
