HomeServe Membership Ltd
HomeServe Membership Ltd provides textphone accessibility support for customers requiring accommodations. This service is available Monday to Friday from 08:00 to 18:00 and Saturday from 09:00 to 13:00. Common reasons for calling include seeking assistance with accessibility features, understanding service options, and resolving any accessibility-related issues. While specific wait times are not provided, calling during mid-morning or early afternoon may reduce wait times. HomeServe aims to comply with accessibility guidelines and may record calls for quality assurance. Charges for calls to 03 numbers are standard and may be included in call plans.
Updated 15 Dec 2025
Expected outcomes
- Request accessibility support
- Inquire about textphone services
- Resolve accessibility issues
- Update contact information
- Provide feedback on services
Call preparation
Assemble everything before you dial. These requirements are verified by our call analysts and updated as organizations change their scripts.
- Textphone device
- Membership details
- Account details
- Contact information
- Accessibility request details
- Nature of inquiry
Known issues
Occasional issues with website accessibility have been reported, where some pages may not fully conform to W3C standards. HomeServe is actively working to improve compliance and enhance user experience. If you encounter difficulties, consider contacting support directly for assistance. To avoid potential frustrations, ensure your textphone device is functioning properly before calling. Additionally, having your membership and account details ready can expedite the process. Calls may be recorded for quality purposes, and standard charges apply for 03 numbers, which may be included in your call plan.
