HomeServe Membership Ltd
HomeServe Membership Ltd's customer service is available to assist with a variety of tasks including general enquiries, emergency assistance, claims, and billing issues. You can reach them Monday to Friday from 08:00 to 18:00, and on Saturdays from 09:00 to 13:00. Common reasons for calling include making a claim, scheduling repairs, and discussing billing or policy changes. Wait times can be longer on Fridays, so it's advisable to call on Wednesday or Monday mornings for a quicker response. Ensure you have your policy number and relevant details ready for a smoother experience.
Updated 15 Dec 2025
Expected outcomes
- Check policy details
- Request emergency assistance
- File a repair claim
- Discuss billing issues
- Update contact details
- Change marketing preferences
Call preparation
Assemble everything before you dial. These requirements are verified by our call analysts and updated as organizations change their scripts.
- Policy number
- Account information
- Address
- Description of issue
- Personal identification
- Billing details
Known issues
A common issue reported by customers is long wait times, particularly on Fridays. To avoid this, try calling on Wednesday or Monday mornings when the lines are typically less busy. If you encounter long waits, consider using online services for non-urgent matters. Always have your policy number and relevant details ready to expedite the process. For emergencies, ensure you clearly describe the issue and provide your address for prompt assistance.
