HomeServe Membership Ltd
HomeServe Membership Ltd offers comprehensive support for home emergency cover, including repairs and policy management for plumbing, drainage, boiler, heating, and electrics. Customers can call for 24/7 emergency support, while non-emergency queries should be directed during standard business hours. Common reasons for calling include managing policies, making claims, and requesting repairs. Wait times can be long during peak hours, so it's advisable to call during off-peak times if possible. Ensure you have your policy or account number ready for a smoother experience.
Updated 15 Dec 2025
Expected outcomes
- Report emergency repairs
- Update policy details
- Make a claim
- Inquire about coverage
- Verify account information
Call preparation
Assemble everything before you dial. These requirements are verified by our call analysts and updated as organizations change their scripts.
- Policy number
- Account details
- Personal identification
- Description of emergency
- Address
- Claim reference
Known issues
Customers often experience long wait times during peak hours, especially for emergency services. To avoid delays, it's best to call during off-peak hours or use online services if available. Additionally, there can be delays in claim processing and dispatching engineers, particularly during high demand periods. If you encounter unresolved issues, consider escalating through the complaints procedure. Having all necessary information ready can help expedite the process and reduce frustration.
