British Airways Plc
British Airways' Baggage Claims department offers specific services for passengers requiring special assistance. This includes arranging airport and onboard help for those with disabilities, such as wheelchair service and escorting to and from the aircraft. Additionally, they provide support for booking accessible holidays. Calls are typically handled daily from 08:00 to 20:00. Common reasons for calling include arranging assistance and confirming booking details. While wait times can vary, they are often longer during peak travel periods and holidays. For faster service, using the online 'Manage My Booking' tool is recommended.
Updated 15 Dec 2025
Expected outcomes
- Arrange special assistance
- Book accessible holidays
- Confirm assistance details
- Receive airport instructions
- Get holiday booking support
Call preparation
Assemble everything before you dial. These requirements are verified by our call analysts and updated as organizations change their scripts.
- Booking reference
- Personal details
- Assistance requirements
- Accessible Holiday request form
- Travel details
- Advance notice
Known issues
Callers to British Airways' Baggage Claims department may experience long wait times, especially during peak travel periods and holidays. To avoid this, it is advisable to call during off-peak hours or use the 'Manage My Booking' feature online for quicker service. Additionally, it is crucial to request any special assistance at least 48 hours before departure to ensure availability. Failure to do so may result in the assistance not being arranged in time. These issues are reported frequently, so planning ahead is essential for a smooth experience.
