British Airways Plc
British Airways Customer Relations can assist with a variety of services, including handling general enquiries about services and policies, addressing complaints and feedback, and managing group bookings. The department is available Monday to Friday from 08:00 to 18:00, and on Saturdays from 09:00 to 13:00. Common reasons for calling include resolving flight-related issues, obtaining quotes for group travel, and providing feedback on services. Callers often experience long wait times, especially during peak travel seasons. For quicker service, it is advisable to call early in the day or use the online portal for complaints and claims.
Updated 15 Dec 2025
Expected outcomes
- Check flight status
- Resolve flight complaints
- Get group booking quotes
- Provide feedback
- Inquire about policies
Call preparation
Assemble everything before you dial. These requirements are verified by our call analysts and updated as organizations change their scripts.
- Booking reference
- Personal identification
- Flight details
- Number of travelers
- Travel dates
- Contact details
Known issues
Callers frequently encounter long wait times, particularly during peak travel periods or major disruptions. To mitigate this, it is recommended to call early in the day or use British Airways' online chat for a faster response. Additionally, navigating automated menus can be challenging when trying to reach a human agent. Persisting through menu options or using specific phrases like 'speak to an agent' can help. For complaints or claims, using the online portal is often faster and more efficient.
