British Airways Plc
Contacting the British Airways Head Office is specifically for reaching the Executive Office, including the CEO, for escalated concerns or corporate matters. This line is not for routine customer service issues, which are redirected to standard support channels. Common reasons for calling include unresolved customer complaints, executive-level feedback, and corporate inquiries. Calls should be made during business hours, Monday to Friday. Wait times can vary, and callers may initially speak with executive assistants. It's advisable to prepare all necessary documentation and a clear summary of the issue before calling.
Updated 15 Dec 2025
Expected outcomes
- Contact CEO's office
- Submit escalated complaints
- Provide executive feedback
- Discuss corporate matters
- Request issue resolution
Call preparation
Assemble everything before you dial. These requirements are verified by our call analysts and updated as organizations change their scripts.
- Booking reference
- Case number
- Contact details
- Issue summary
- Supporting documents
- Desired resolution
Known issues
A frequent issue is unresolved customer complaints, especially regarding denied compensation for delays, cancellations, and lost luggage. These cases often require independent arbitration for resolution. Another concern is the gender pay gap within the organization, attributed to a lack of female representation in leadership roles, with no specific corrective actions reported. When calling, be prepared for initial screening and ensure all relevant information is ready to facilitate a smoother process. Consider alternative resolution methods if initial contact does not yield results.
